FAQs
When will my order ship?
Orders are typically processed and shipped within 4–7 business days. Once your order ships, you’ll receive a confirmation email with tracking information. Processing times may be longer during holidays or promotions.
Do you ship internationally?
Yes, we ship internationally. International shipping rates and delivery times are calculated at checkout based on your location. Please note that customs duties, taxes, or import fees may apply and are the responsibility of the customer.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order size. Any shipping promotions or free shipping offers will be clearly noted on the site.
How long does international shipping take?
International delivery times vary by destination and carrier. Orders typically arrive within 7–21 business days after shipping, but delays may occur due to customs processing.
Do you accept returns or exchanges?
Yes. We accept returns and exchanges on unworn, unused items within 7 days of delivery. Items must be returned in their original condition. Customers are responsible for return shipping unless the item arrives damaged or incorrect.
Please note: international shipping fees are non-refundable, and customers are responsible for return shipping costs on international orders.
What if my item arrives damaged or incorrect?
If there’s an issue with your order, contact us within 7 days of delivery, and we’ll make it right. Please include your order number and photos of the issue so we can assist quickly.
How do I contact Dos Bones?
You can reach us at iwant@dosbones.com. We aim to respond within 1–2 business days.
Are your shirts easy to care for?
Yes. Our shirts are designed for everyday wear and finished with stain-resistant technology to help them last longer. For best results, wash cold and air dry or tumble dry on low.
Can I change or cancel my order?
If you need to make a change, contact us as soon as possible. Once an order has shipped, we’re unable to cancel or modify it.